We’ve created an even safer experience
We understand how challenging life has been over the past few months. We want you to know that ProHealth Care is seeing patients, and seeing to your safety. We have always been committed to providing the best patient experience. That’s why we have responded to the COVID-19 pandemic with changes designed to ensure your safety when you seek care.
Whether you need a follow-up appointment for a chronic condition, a routine exam, a preventive screening or test, surgery, or an urgent care or emergency visit, we’re making care even safer. That’s our pledge to you.
Here is what you can expect when you visit any ProHealth Care location:
- A patient safety ambassador will greet you upon arrival.
- You will be asked to wear a mask. If you do not have your own, one will be provided for your use.
- We will check your temperature and screen you for COVID-19 symptoms. Every employee also is being screened before the start of each shift.
- For your protection, a single-use plastic bag will be made available for your personal items, if you wish.
- Glass barriers have been added to all registration desks.
- You will be encouraged to use hand sanitizer at several points during your visit, and we will wear gloves when appropriate.
- Waiting areas have been rearranged to support social distancing. You may also choose to wait in your vehicle after checking in for a clinic visit.
- We are cleaning more frequently, paying extra attention to door handles and other high-touch surfaces.
- Exam rooms are disinfected after each use.
- Anyone scheduled for surgery or requiring a hospital stay is tested for COVID-19.
- Patients with symptoms of COVID-19 are urged to call in advance, and a team will meet them and care for them in isolated areas of our care sites.
- Visitor restrictions are in place at our hospitals and there is a limit of one companion per patient at our clinics and cancer centers.
We are taking these steps because we want to protect you — and our staff. And because it’s simply the way you should be treated. Now more than ever.
Virtual video visits may also be available for some primary and specialty care appointments. If you would prefer this type of visit, call your provider’s office to learn whether it is an option for you.
We encourage you to wear a mask in public, maintain social distancing and wash your hands frequently to protect yourself and those around you.
We also urge you to seek care when you need it. When care is delayed, postponed or cancelled, injuries and illnesses can become serious conditions that may require emergency care or hospitalization. Early detection and prevention often means more treatment options and better results.
Our care sites and your experience as a patient may be a bit different during this global health crisis, yet our dedication to providing the safest and highest quality health care services remains the same. If you have questions, call our COVID-19 Hotline 24/7 at 262-928-4499, or your provider’s office.
We’re all in this together.