ProHealth respects and protects the privacy of our patients and their health information. Our patient condition reports comply with the Health Insurance Portability and Accountability Act (HIPAA) and state law.
We will not provide any information, including either confirmation or denial, if:
- You do not provide the correct full name of the patient.
- The patient has requested that his or her information be kept confidential.
In addition, we cannot acknowledge that an individual is a patient or offer an update if the patient:
- Has been discharged and is no longer under our care.
- Is a minor and a parent or guardian hasn’t given consent.
- Is being assessed or treated for behavioral health issues.
- Is in danger according to local law enforcement officials.
- Was involved in a crime.
When we can share information, you’ll receive a one-word explanation of the patient’s condition:
- Good – Vital signs are stable and within normal limits. Patient is conscious and comfortable. Indicators are excellent.
- Fair – Vital signs are stable and within normal limits. Patient is conscious but may be uncomfortable. Indicators are favorable.
- Serious – Vital signs may be unstable and not within normal limits. Patient is acutely ill. Indicators are questionable.
- Critical – Vital signs may be unstable and not within normal limits. Patient may be unconscious. Indicators are unfavorable.
How to make a request
When requesting a patient condition, you must include the patient's first and last name.
On weekdays (8 a.m. to 4:30 p.m. Monday through Friday), call 262-928-4997.
On evenings and weekends, call:
- ProHealth Oconomowoc Memorial Hospital at 262-569-9400 and ask for the nursing supervisor or administrator on call.
- ProHealth Waukesha Memorial Hospital at 262-928-1319 and ask for the nursing supervisor on duty.