Contact us

How can we help you? At ProHealth Care, we pride ourselves on treating you the way you should be treated — with compassion and respect. One way we show respect is by listening. If you have questions, concerns or positive comments related to care received at any of our locations, please tell us.

Do you have an urgent need? Please do not submit urgent questions regarding your medical condition through this website. If you are experiencing a medical emergency, call 911.

Note: We are a Wisconsin-based health care system and are not affiliated with ProHEALTH Care in New York.

Media Relations

ProHealth Care welcomes the opportunity to partner with publications and serve as a resource for health-related stories. If you are a reporter seeking a source for an interview or story, please use our online media relations form.

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Medical Records Request

You can request copies of your medical records online when you visit the Ciox website. You will need to have a photo ID and mobile phone with Chrome, Firefox or Safari as the recommended browser.

The process takes 10 minutes or less to complete. You will be asked for your contact information, record types and if you want to securely access your files online or have them mailed to you. You will also need to take a photo of your driver's license or other government-issued photo ID using your mobile device or upload an image if using a desktop computer.

Before your request is submitted, you will be asked to review the Authorization to Release Protected Health Information form the software creates for you and edit or sign it.

Visit Ciox to request records

You can also make an appointment to view your medical records at ProHealth Care’s administrative offices in Pewaukee by calling the health information coordinator at 262-696-5856. Records can be viewed by appointment only between 8 a.m. and 4:30 p.m. Monday through Friday.

My Chart Support

If you are having issues with your MyChart login or password, call 877-873-6305. You can also reset your 

Log into MyChart

Patient Relations

If you have a concern or compliment about the patient care provided at one of our hospitals or clinics, please let us know. Your submissions are welcome by mail or by completing our online patient relations form.

NOTE: We are a Wisconsin-based health care system and are not affiliated with ProHEALTH Care in New York.

Contact Patient Relations

Compliance

ProHealth Care is committed to the highest standards as it conducts business and provides services to patients. Call the compliance hotline at 262-928-2415 to report any compliance concerns.

Billing

For concerns related to billing and insurance, call us at 866-432-7855. You can also view your bills, payment history and set up payment plans online with Bill Pay.

Visit Bill Pay

Patient Privacy

If you are concerned about a potential breach of privacy or violation of the Health Insurance Portability and Accountability Act (HIPAA), please contact our HIPAA privacy officer or call the compliance hotline at 262-928-2415.

Report a privacy concern

Submit a Patient Story

If you have a positive story you would like to share regarding your care experience with ProHealth Care, please tell us.

Tell us your story

Contact us by standard mail

ProHealth Care
N17W24100 Riverwood Drive, Suite 130
Waukesha, WI 53188

Contact us by email

ProHealth Care's contact us form should be used for website issues or general inquiries. Medical appointments cannot be scheduled or cancelled using this form. Contact your physician’s office directly to discuss medical concerns or schedule appointments. You can use ProHealth MyChart to send a message to your provider or schedule an appointment online. If you need contact information for your physician, please visit our provider directory.

To send us a message, fill out and submit the form below. We'll reply to your message within one to two business days.