Contact us

How can we help you? At ProHealth Care, we pride ourselves on treating you the way you should be treated — with compassion and respect. One way we show respect is by listening. If you have questions, concerns or positive comments related to care received at any of our locations, please tell us.

Do you have an urgent need? Please do not submit urgent questions regarding your medical condition through this website. If you are experiencing a medical emergency, call 911.

Appointment cancellation or scheduling

You can use ProHealth Care MyChart to cancel, schedule or request appointments, or to message your care team(s) directly. If you need immediate assistance, you can find a phone number for your provider or any ProHealth location using our online directories.

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Billing and financial assistance

Learn more about billing, insurance plans accepted or financial assistance, online. View your last statement and balance, make a payment or set up a payment plan online, using ProHealth Care MyChart. If you have your guarantor or visit number, you can also pay online as a guest. For concerns related to billing or financial assistance, call us at 866-432-7855.

Comments and concerns about your care

If you have a compliment or concern about the patient care provided at one of our hospitals or clinics, please let us know. Your submissions are welcome by mail or by completing our online patient relations form.

Contact Patient Relations

Compliance

ProHealth Care is committed to the highest standards as it conducts business and provides services to patients. Call the compliance hotline at 262-928-2415 to report any compliance concerns.

Find a new provider

If you need help finding a new provider, you can use the online directory or call 262-928-2745 and a member of the Provider Referral team can assist you.

Search provider directory

Mailing address

ProHealth Care
N17W24100 Riverwood Drive, Suite 130
Waukesha, WI 53188

Media inquiries

ProHealth Care welcomes the opportunity to partner with publications and serve as a resource for health-related stories. If you are a reporter seeking a source for an interview or story, please use our online media relations form.

Learn more

Medical Records Request

You can request copies of your medical records online when you visit the Ciox website. You will need to have a photo ID and mobile phone with Chrome, Firefox or Safari as the recommended browser.

The process takes 10 minutes or less to complete. You will be asked for your contact information, record types and if you want to securely access your files online or have them mailed to you. You will also need to take a photo of your driver's license or other government-issued photo ID using your mobile device or upload an image if using a desktop computer.

Before your request is submitted, you will be asked to review the Authorization to Release Protected Health Information form the software creates for you and edit or sign it.

Visit Ciox to request records

My Chart Support

If you have issues accessing your MyChart account, call 877-873-6305. You can reset your password directly from the homepage of MyChart, if needed.

Reset my password

Privacy

If you are concerned about a potential breach of privacy or violation of the Health Insurance Portability and Accountability Act (HIPAA), please contact our HIPAA privacy officer or call the compliance hotline at 262-928-2415.

Report a privacy concern

Share your story

If you have a positive story you would like to share regarding your care experience with ProHealth Care, please tell us.

Tell us your story

Website issues or inquiries not related to patient care

If the consumer website, ProHealthCare.org, is not working as it should or if you are experiencing another issue that is not related to the care of a patient, please let us know.