COVID-19

A message to those we serve

COVID-19 image

As the global pandemic continues, ProHealth Care has taken extra steps to safely address the health care needs of the community. We care for all those who need care — people who have COVID-19 and patients with other needs.

ProHealth’s physicians and clinical teams employ the latest treatment protocols for COVID-19 patients who require hospital care, and support many others who have been diagnosed with the virus and are recovering at home.

ProHealth Care also offers COVID-19 vaccinations and boosters. Learn more about vaccinations.

We are working hard to protect our patients, staff and community. We have suspended a number of in-person community and patient events, including classes, tours and support groups at this time. We also have taken steps to make care even safer. That's our pledge to you. Learn what to expect when you visit any ProHealth Care location.

ProHealth Care strongly encourages everyone to take the simple steps that have proven effective in stemming the spread of the virus — wear a mask when you are in large groups of people, keep your distance from others and wash your hands often.

Symptoms

COVID-19 symptoms develop 2 to 14 days after exposure to the virus. They may include headache, cough, fever, chills, shortness of breath, aches and pain, gastrointestinal illness, sore throat, runny nose, congestion, or sudden loss of taste or smell.

If you think you may have COVID-19

Isolate from others and contact your primary care provider, schedule a virtual primary care or virtual urgent care visit. If you experience severe symptoms, such as difficulty breathing, call 911.

If you have symptoms or have been exposed to COVID-19 and want to be tested

Your ProHealth provider can order a test for you or you can schedule a virtual urgent care visit. If a test is ordered by your provider or during a virtual visit, scheduling instructions will be provided and drive-up testing is available.

Testing appointments

ProHealth Care provides drive-up COVID-19 tests by appointment only, and you must have a ProHealth provider’s order for a test. The testing location, time and instructions will be provided when you schedule a test. 

While you wait for results

COVID-19 test results typically are available within three days. While you are awaiting your test results, it is vital that you stay home and isolate yourself from others. Your health care provider can provide self-care instructions.

Your test results

It may take from 24 to 72 hours to receive your COVID-19 test results. They will be posted in the ProHealth MyChart online patient portal immediately after they are received from the testing laboratory. Your primary care provider also will receive the results and can determine whether follow-up care is needed.

COVID-19 vaccination

ProHealth Care is now vaccinating patients and community members. Appointments can be scheduled online or by calling 262-928-5566. Learn more.

How you can learn more

The ProHealth COVID-19 hotline is available 24/7. Call 262-928-4499. You also can find information at CDC.gov/coronavirus.

Answers to questions about coronavirus

What is coronavirus?

Human coronavirus infections are common, and most cause only mild to moderate illness. In late 2019, a new coronavirus called COVID-19 emerged in China and is spreading rapidly around the globe. Researchers are working to fully identify COVID-19’s characteristics and develop a vaccine.

What are the common symptoms of COVID-19?

A variety of symptoms have been reported and many are similar to those caused by other viruses. Symptoms generally appear within two to 14 days of exposure to the virus and may include:

  • Fever
  • Cough
  • Shortness of breath or difficulty breathing
  • Chills, often with shaking
  • Muscle pain or body aches
  • Headache
  • Sore throat
  • New loss of taste
  • New loss of smell
  • Congestion
  • Runny nose
  • Nausea
  • Vomiting
  • Diarrhea

This list does not include all possible symptoms. The U.S. Centers for Disease Control and Prevention will continue to update its list of symptoms as more is learned about COVID-19.

Call your provider or schedule a virtual urgent care appointment if you have symptoms that are of concern to you.

If someone experiences any of the symptoms below, or appears to be in severe distress, dial 911 and seek immediate medical care:

  • Trouble breathing
  • Persistent pain or pressure in the chest
  • New confusion
  • Inability to wake or stay awake
  • Bluish lips or face

Be sure to notify the operator that you are seeking care for someone who may have COVID-19.

Who is at greatest risk of acquiring COVID-19?

Older adults and those who have chronic health conditions like diabetes, heart disease or lung disease are at greatest risk for severe infection.

Can children get this disease?

Yes. Children can be infected with the virus and some develop serious illness. Those with select medical conditions are at a higher risk for severe illness.

How is the disease diagnosed?

COVID-19 is diagnosed in laboratories using special test kits approved by public health officials. For patients, the test involves a swab of the mouth and nose.

How can I get tested for COVID-19?

A provider’s order and an appointment are required for a COVID-19 test. An order can be obtained by contacting your primary care provider or scheduling a virtual urgent care visit

If testing occurs, there is no charge if the test kit and processing are provided by the Centers for Disease Control and Prevention. If a specimen is collected by ProHealth Care providers and tested using a commercial laboratory, you can pay directly or have us bill your insurance.

  • The discounted price is $46.20 for a COVID-19 antibody test. The total charge billed to insurance is $84.
  • The discounted price is $77 for a rapid COVID-19 antigen test. The total charge billed to insurance is $140.
  • The discounted rate is $99 for a COVID-19 test. The total charge billed to insurance is $180.
  • The discounted rate is $105.05 for the combined COVID-19 and influenza test. The total charge billed to insurance is $191.

The actual out-of-pocket cost for patients with insurance will vary by plan and coverage.

What should I do if I test positive for COVID-19 or have been exposed to someone diagnosed with it?

Guidelines for the general public follow. Health care workers should refer to specific guidelines for their profession.

If you test positive for COVID-19, you should:

  • Isolate yourself at home for five days.
  • Wear a mask when you are around others for five additional days.
  • If you have a fever, remain at home until your fever is gone.

If you are exposed to someone with COVID-19 and have received a booster or were vaccinated with two Pfizer or Moderna doses in the last six months or the Johnson & Johnson vaccine within the last two months, you should:

  • Wear a mask when you are around others for 10 days.
  • Get tested on the fifth day.
  • If you develop symptoms, get tested sooner and stay home.

If you were exposed to someone with COVID-19 and are unvaccinated or were vaccinated with two Pfizer or Moderna doses over six months ago and are not boosted or the Johnson & Johnson vaccine over two months ago and are not boosted, you should:

  • Quarantine at home for five days.
  • Get tested on the fifth day.
  • Wear a mask when you are around others for five additional days.
  • If you are unable to quarantine, wear a mask when you are around others for 10 days.
  • If you develop symptoms, get tested sooner and stay home.

What treatments are available for those who become ill with COVID-19?

For those with minor to moderate illness, a health care provider may recommend medication to reduce a fever, water to stay hydrated and rest to help the body fight the virus.

Those who test positive for the virus and are at high risk of severe illness due to underlying factors may be eligible for an infusion of investigational monoclonal antibodies. The treatment may help the immune system respond to the virus more effectively, slowing its progression and reducing the need for hospitalization.

The Food and Drug Administration has authorized use of Remdesivir for the treatment of COVID-19 in hospitalized patients. In addition, medications to attempt to slow the spread of the virus, reduce or enhance the immune response, or treat complications may be administered to hospitalized patients.

How does this virus spread?

The virus spreads easily from person to person. It is acquired from an infected person who has symptoms, even when the symptoms are mild. It is transmitted through droplets from a cough or sneeze that are airborne or on a surface.

What is the incubation period?

COVID-19 symptoms commonly appear 2 to 14 days after exposure.

How can I protect myself and my family?

Follow these steps to protect yourself and your family and help reduce the spread of coronavirus:

  • Stay at home if you can. Definitely stay home if you become sick.
  • If you must go out, wear a mask and practice social distancing. Stay at least 6 feet from others.
  • Wash your hands often and thoroughly – for at least 20 seconds with soap and water. Antiseptic hand gel also may be used.
  • Avoid touching your face, and especially your eyes, nose and mouth.
  • Avoid close contact with people who are sick.
  • Cover your cough or sneeze with a tissue or your shirtsleeve, not with your hand.
  • Clean and disinfect frequently touched objects and surfaces.
  • Older adults and those with chronic health conditions should avoid gatherings and public places.
  • Get vaccinated and boosted.

Who should wear a mask?

The CDC encourages you to cover your mouth and nose with a mask when you leave your home and are around others. Do this even if you do not feel sick if you are around large numbers of people or the presence of COVID-19 is high in your community.

A mask is not a substitute for social distancing. You should keep at least six feet away from others at all times.

What about travel?

Older adults and anyone with an underlying health condition should avoid nonessential travel. Visit https://www.cdc.gov/coronavirus/2019-ncov/travelers/faqs.html for specific information about air travel, cruises and other travel recommendations.

What is the status of COVID-19 in the United States?

The situation changes rapidly. The U.S. Centers for Disease Control and Prevention updates information regularly at coronavirus.gov.

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