A message to those we serve
Amid the global coronavirus pandemic, and with confirmed cases of COVID-19 in our community, ProHealth Care is closely monitoring developments and adhering to guidelines established by the U.S. Centers for Disease Control and Prevention and the Wisconsin Department of Health Services.
Our medical experts and leadership team have developed a thorough response plan designed to promote safety and meet the needs of our communities during this outbreak.
As we work to protect our patients, staff and community, we have announced stricter hospital visitation guidelines and we have suspended all community and patient events, including classes, tours and support groups. We have also taken steps to make care even safer. That's our pledge to you. Learn what to expect when you visit any ProHealth Care location.
COVID-19 symptoms develop 2 to 14 days after exposure to the virus. They may include headache, cough, fever, chills, shortness of breath, aches and pain, gastrointestinal illness, sore throat, runny nose, congestion, or sudden loss of taste or smell.
If you think you may have COVID-19
Isolate from others and contact your health care provider by phone or online. Do not visit a health care facility. If you experience severe symptoms, such as difficulty breathing, call 911.
If you have symptoms or have been exposed to COVID-19 and want to be tested
Your provider can order a test for you, or you can schedule a virtual urgent care visit. During a virtual visit, the provider will answer your questions and, if appropriate, order a test for you.
ProHealth Care provides COVID-19 tests by appointment only, and you must have a provider’s order for a test. The testing location, time and instructions will be provided when you schedule a test. You will remain in your vehicle for the testing appointment.
While you wait for results
COVID-19 test results typically are available within three days. While you are awaiting your test results, it is vital that you stay home and isolate yourself from others. Your health care provider can provide self-care instructions.
Your test results
It may take up to three days to receive your COVID-19 test results. They will be posted in the ProHealth MyChart online patient portal immediately after they are received from the testing laboratory. Your provider also will receive the results and can determine whether follow-up care is needed.
How you can learn more
The ProHealth COVID-19 hotline is available 24/7. Call 262-928-4499. You also can find information at CDC.gov/coronavirus.
Answers to questions about coronavirus
What is coronavirus?
Human coronavirus infections are common, and most cause only mild to moderate illness. In late 2019, a new coronavirus called COVID-19 emerged in China and is spreading rapidly around the globe. Researchers are working to fully identify COVID-19’s characteristics and develop a vaccine.
What are the common symptoms of COVID-19?
A variety of symptoms have been reported and many are similar to those caused by other viruses. Symptoms generally appear within two to 14 days of exposure to the virus and may include:
- Shortness of breath or difficulty breathing
- Chills, often with shaking
- Muscle pain or body aches
- Sore throat
- New loss of taste
- New loss of smell
- Runny nose
This list does not include all possible symptoms. The U.S. Centers for Disease Control and Prevention will continue to update its list of symptoms as more is learned about COVID-19.
Call your provider or schedule a virtual urgent care appointment if you have symptoms that are of concern to you.
If someone experiences any of the symptoms below, or appears to be in severe distress, dial 911 and seek immediate medical care:
- Trouble breathing
- Persistent pain or pressure in the chest
- New confusion
- Inability to wake or stay awake
- Bluish lips or face
Be sure to notify the operator that you are seeking care for someone who may have COVID-19.
Who is at greatest risk of acquiring COVID-19?
Older adults and those who have chronic health conditions like diabetes, heart disease or lung disease are at greatest risk for severe infection.
Can children get this disease?
Yes. Children appear to experience a milder form of infection, but they can still infect others.
How is the disease diagnosed?
COVID-19 is diagnosed in laboratories using special test kits approved by public health officials. For patients, the test involves a swab of the mouth and nose.
Who is being tested for COVID-19?
A provider’s order and an appointment are required for a COVID-19 test. An order can be obtained during a virtual visit with your provider or a virtual urgent care visit.
If testing occurs, there will be no charge if the test kit and processing are provided by the Centers for Disease Control and Prevention. If a specimen is collected by ProHealth Care providers and tested using a commercial laboratory, the charge is $180.00. COVID-19 antibody testing is also available for $84. The actual cost to patients will vary by insurance plan and coverage.
What treatments are available for those who become ill with COVID-19?
There are no antiviral medications approved for treatment at this time. Most people experience only mild illness and are able to take care of themselves while remaining at home. Patients should get plenty of rest, drink fluids and take non-prescription pain or fever medication. Medical care is recommended for patients with progressive fever, dehydration or increasing cough or shortness of breath. In severe cases, hospitalization may be required.
If you become ill with COVID-19, it is important that you stay at home so that you do not spread the disease to others. Do not go to work, school or elsewhere in public. Your health care provider, in consultation with public health officials, will determine when it is safe for you to return to your normal activities.
How does this virus spread?
The virus spreads easily from person to person. It is acquired from an infected person who has symptoms, even when the symptoms are mild. It is transmitted through droplets from a cough or sneeze that are airborne or on a surface.
What is the incubation period?
COVID-19 symptoms commonly appear 2 to 14 days after exposure.
How can I protect myself and my family?
Follow these steps to protect yourself and your family and help reduce the spread of coronavirus:
- Stay at home if you can. Definitely stay home if you become sick.
- If you must go out, wear a cloth mask and practice social distancing. Stay at least 6 feet from others.
- Wash your hands often and thoroughly – for at least 20 seconds with soap and water. Antiseptic hand gel also may be used.
- Avoid touching your face, and especially your eyes, nose and mouth.
- Avoid close contact with people who are sick.
- Cover your cough or sneeze with a tissue or your shirtsleeve, not with your hand.
- Clean and disinfect frequently touched objects and surfaces.
- Older adults and those with chronic health conditions should avoid gatherings and public places.
Who should wear a mask?
The CDC encourages you to cover your mouth and nose with a cloth mask when you leave your home and are around others. Do this even if you do not feel sick.
A cloth mask is not a substitute for social distancing. You should keep at least six feet away from others at all times.
What about travel?
Older adults and anyone with an underlying health condition should avoid nonessential travel. Visit https://www.cdc.gov/coronavirus/2019-ncov/travelers/faqs.html for specific information about air travel, cruises and other travel recommendations.
What is the status of COVID-19 in the United States?
The situation is changing rapidly. The U.S. Centers for Disease Control and Prevention updates information regularly at coronavirus.gov.