Published on March 16, 2020

ProHealth Care launches coronavirus hotline

Coronavirus call center.Questions about the coronavirus pandemic? ProHealth Care has launched a new resource for its patients and others in the communities it serves – the ProHealth Coronavirus Hotline.

The hotline phone number is 262-928-4499. It will be staffed around the clock.

In addition to answering a range of questions about coronavirus, the hotline team can help people who have symptoms decide whether they need to seek care. Callers who need to make an appointment will be connected with a scheduler. Those needing care also may be encouraged to use ProHealth Care’s virtual urgent care service.

Patients who have symptoms of COVID-19 – fever, cough, shortness of breath – are strongly encouraged not to visit a clinic or emergency department. They should first call the hotline or their provider’s office to discuss next steps. Anyone experiencing a medical emergency should call 911.

Here are steps you can take to protect yourself and your loved ones:

  • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer with at least 60% alcohol.
  • Cover your cough or sneeze with a tissue or your shirtsleeve, not your hand.
  • Avoid touching your eyes, nose and mouth.
  • Clean and disinfect frequently touched objects and surfaces.
  • Avoid close contact with people who are sick.
  • Stay home when you are sick, except to get medical care, and limit close contact with others as much as possible.
  • Avoid crowds and limit physical contact, such as hugging and shaking

Upcoming events

  • Sep
    3:00 PM - 4:00 PM
    An advance directive spells out your wishes for medical care with health care professionals and loved ones – in case you become too ill or injured to express them yourself.
  • Sep
    4:00 PM - 6:00 PM
    Thriving, a new program designed to help you manage any appearance-related side effects of your treatment.
  • Sep
    1:00 PM - 3:00 PM
    Ask questions and get support from certified lactation consultants and other parents

About ProHealth Care

For more than a century, ProHealth Care has been the health care leader in Waukesha County and surrounding areas, providing outstanding care across a full spectrum of services. The people of ProHealth Care strive to continuously improve the health and well-being of the community by combining skill, compassion and innovation.

The ProHealth family includes:

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