ProHealth Care offers an even safer experience for patients
ProHealth Care has made changes to ensure even safer care during the COVID-19 pandemic. Patients seeking care – routine exams, preventive screenings and tests, chronic conditions, surgery, urgent care or emergency care – can expect to see some changes in the patient experience.
Everyone who arrives at a ProHealth location is greeted at the door by a patient safety ambassador. Patients and visitors are asked to wear a mask. If someone is not wearing a mask, one is provided. The ambassador checks each individual’s temperature and asks several questions related to COVID-19 symptoms and potential exposure. Every employee is also screened before each shift.
Enhanced safety initiatives also include:
- A limit of one companion per patient at ProHealth Medical Group clinics and ProHealth’s cancer centers.
- Plexiglass barriers at all registration desks.
- Social distancing in waiting rooms. Patients may prefer to wait in their vehicles after checking in for a clinic visit or may be asked to do so.
- More frequent cleaning of high-touch surfaces.
- Disinfection of exam rooms after each use.
- Frequent use of hand sanitizer by patients and staff.
- Use of additional personal protective equipment by ProHealth professionals.
Anyone scheduled for surgery or requiring a hospital stay is tested for COVID-19. In addition, hospital visitor restrictions are in place at ProHealth Oconomowoc Memorial Hospital and ProHealth Waukesha Memorial Hospital.
Patients are encouraged to call the 24/7 ProHealth Care coronavirus hotline at 262-928-4499 or their health care provider if they have any questions about COVID-19. Patients with symptoms of COVID-19 are urged to call before coming to a ProHealth location. A team will be prepared to meet them as they arrive and care for them in an isolated area.
Virtual video visits may also be available for some primary and specialty care appointments and are available for many urgent conditions that do not require testing or in-person care.
Everyone is encouraged to wear a mask in public, maintain social distancing and wash their hands frequently to protect themselves and others.
"It’s vital to take extra precautions during the pandemic and to seek care when needed," said Mary Baker, ProHealth’s chief clinical operations officer. "Injuries and illnesses can turn into serious concerns, and we want to help you maintain your health. Contact your doctor’s office whenever you have a question about your health."