Published on July 14, 2020

ProHealth Care offers an even safer experience for patients

ProHealth Care has made changes to ensure even safer care during the COVID-19 pandemic. Patients seeking care – routine exams, preventive screenings and tests, chronic conditions, surgery, urgent care or emergency care – can expect to see some changes in the patient experience.

Everyone who arrives at a ProHealth hospital is greeted at the door by a patient safety ambassador. Patients at all of our locations are asked to wear a mask. If someone is not wearing a mask, one is provided. The ambassador or another member of the team will ask several questions related to COVID-19 symptoms and potential exposure. Every employee is also screened before each shift.

Enhanced safety initiatives also include:

  • Plexiglass barriers at all registration desks.
  • Social distancing in waiting rooms. Patients may prefer to wait in their vehicles after checking in for a clinic visit or may be asked to do so.
  • More frequent cleaning of high-touch surfaces.
  • Disinfection of exam rooms after each use.
  • Frequent use of hand sanitizer by patients and staff.
  • Use of additional personal protective equipment by ProHealth professionals.

Anyone scheduled for surgery or requiring a hospital stay is tested for COVID-19. In addition, hospital visitor restrictions are in place at ProHealth Oconomowoc Memorial Hospital and ProHealth Waukesha Memorial Hospital, and guidelines for clinic visits have been established.

Patients are encouraged to call the 24/7 ProHealth Care coronavirus hotline at 262-928-4499 or their health care provider if they have any questions about COVID-19. Patients with symptoms of COVID-19 are urged to call before coming to a ProHealth location. A team will be prepared to meet them as they arrive and care for them in an isolated area.

Virtual (video) urgent care visits are available for many urgent conditions that do not require testing or in-person care. Virtual visits may also be available for some primary and specialty care appointments.

Everyone is encouraged to get vaccinated, wear a mask in public, maintain social distancing and wash their hands frequently to protect themselves and others. ProHealth offers vaccination for anyone 12 and older. Online scheduling is available or call 262-928-5566 to make an appointment.

"It’s vital to take extra precautions during the pandemic and to seek care when needed," said Mary Baker, ProHealth’s chief clinical operations officer. "Injuries and illnesses can turn into serious concerns, and we want to help you maintain your health. Contact your doctor’s office whenever you have a question about your health."

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About ProHealth Care

For more than a century, ProHealth Care has been the health care leader in Waukesha County and surrounding areas, providing outstanding care across a full spectrum of services. The people of ProHealth Care strive to continuously improve the health and well-being of the community by combining skill, compassion and innovation.

The ProHealth family includes:

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