Billing and insurance

How to pay your bill

Pick the payment method that’s easiest and most comfortable for you:

• • Online – Use ProHealth Care MyChart to make secure electronic payments 24/7 from your computer or mobile device. Log in for complete account access or pay as a guest (guarantor or visit number required).
    
    
  • By text – If you have text messaging enabled in your ProHealth Care MyChart account you can receive billing notifications, make payments or set up payment plans using any device with text capability. From the main MyChart menu, select "Communication Preferences" and click to activate text messages and push notifications for billing.
    
    
  • By phone – Call 866-432-7855 between 7:30 a.m. and 5 p.m. Monday through Friday to pay by credit card.
    
    
  • By mail – Send your payment to ProHealth Care, PO Box 88124, Milwaukee, WI 53288-8124. Do not send cash by mail.
    
    
  • In person - Leave a payment with the cashier at ProHealth Waukesha Memorial Hospital, ProHealth Waukesha Memorial Hospital-Mukwonago, ProHealth Oconomowoc Memorial Hospital or at any ProHealth Medical Group clinic.

Payment methods

Depending on how you pay, you may be able to use cash, a check, e-check, debit card or credit card. We accept American Express, Discover, MasterCard and Visa.

Financial assistance

If your bill is more than you can afford to pay, learn more about our financial assistance program, use MyChart to set up a payment plan or contact our customer relations team at 866-432-7855 to explore other options.

Understanding your bill

Your ProHealth Care bill reflects what you owe for:

• • ProHealth Care Medical Group services
  • ProHealth Care hospital inpatient services
  • ProHealth Care hospital outpatient services

Fees from other providers

Doctors who aren’t part of ProHealth Medical Group may be involved in the care you receive at a ProHealth hospital. You may receive a separate bill from providers such as:

• • Anesthesiologists
  • Emergency Department doctors
  • Pathologists (doctors who interpret lab tests)
  • Radiologists (doctors who use imaging to diagnose or treat your condition)

Billing processes and policies

Depending on your insurance plan and the reason for your visit, you may need to make a copayment before you see a ProHealth Medical Group provider.

After you receive care, we’ll submit a claim, or bill, to your health insurance provider. You will receive a bill for the amount not covered by your insurance plan.

If you don’t pay your bill — or arrange for financial assistance or set up a payment plan — your account will be referred to a collection agency. When this happens, you’ll also be charged interest on the amount you owe.