Patient representative on the phone.

Billing and insurance

Count on ProHealth Care to make it as simple and convenient as possible for you to pay for your medical care and get answers to your billing-related questions.

How to pay your bill

Pick the payment method that’s easiest and most comfortable for you:

  • Pay online – Make secure electronic payments 24/7 from your computer or smartphone.
  • Pay by phone – Call 866-432-7855 between 7:30 a.m. and 5 p.m. Monday through Friday to pay with a credit card.
  • Pay by mail – Send your payment to ProHealth Care, Inc; PO Box 3166; Milwaukee WI, 53201-3166.
  • In person - Drop off your payment at either of the cashier offices at ProHealth Waukesha Memorial Hospital or ProHealth Oconomowoc Memorial Hospital. Or you can bring your payment to your clinic.

Payment methods

Depending on how you pay, you may be able to use a check, e-check, debit card or credit card. We accept American Express, Discover, MasterCard and Visa. Do not send cash in the mail.

Financial assistance

If your bill is more than you can afford to pay, explore your options for financial assistance and payment plans.

Understanding your bill

Your ProHealth Care bill reflects what you owe for:

  • ProHealth Care Medical Group services
  • ProHealth Care hospital inpatient services
  • ProHealth Care hospital outpatient services

If you’d like an itemized bill, call 866-432-7855.

Fees from other providers

Doctors who aren’t part of ProHealth Medical Group may be involved in the care you receive at a ProHealth hospital. You may receive a separate bill from providers such as:

  • Anesthesiologists
  • Emergency Department doctors
  • Pathologists (doctors who interpret lab tests)
  • Radiologists (doctors who use imaging to diagnose or treat your condition)

Billing processes and polices

You may need to make a copayment at your doctor’s office before you see your ProHealth Care Medical Group provider. This depends on your insurance plan and the reason for your visit.

After you receive care, we’ll submit a claim, or bill, to your health insurance provider. Then, you’ll receive a bill for any portion of your health care costs that insurance didn’t cover.

If you don’t pay your bill – or arrange for financial assistance or a payment plan – your account will be referred to an outside collection agency. When this happens, you’ll also be charged interest on the amount you owe.

Upcoming events

Contact us

Call 866-432-7855 to learn more about paying for care at ProHealth Care.

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