Patient representative on the phone.

Billing and insurance

Count on ProHealth Care to make it as simple and convenient as possible for you to pay for your medical care and get answers to your billing-related questions.

How to pay your bill

Pick the payment method that’s easiest and most comfortable for you:

    • Online – Use ProHealth Care Bill Pay to make secure electronic payments 24/7 from your computer or mobile device.
    • By text – Enable "text to pay" in your ProHealth Care Bill Pay communication preferences to receive notifications and make full or partial payments from any device with text capability.
    • By phone – Call 866-432-7855 between 7:30 a.m. and 5 p.m. Monday through Friday to pay by credit card.
    • By mail – Send your payment to ProHealth Care, PO Box 856279, Minneapolis, MN 55485-6279. Do not send cash by mail.
    • In person - Leave a payment with the cashier at ProHealth Waukesha Memorial Hospital, ProHealth Waukesha Memorial Hospital-Mukwonago, ProHealth Oconomowoc Memorial Hospital or at any ProHealth Medical Group clinic.

Payment methods

Depending on how you pay, you may be able to use cash, a check, e-check, debit card or credit card. We accept American Express, Discover, MasterCard and Visa.

Financial assistance

If your bill is more than you can afford to pay, learn more about our financial assistance program or use ProHealth Care Bill Pay to set up a payment plan and schedule payments.

Understanding your bill

Your ProHealth Care bill reflects what you owe for:

    • ProHealth Care Medical Group services
    • ProHealth Care hospital inpatient services
    • ProHealth Care hospital outpatient services

Fees from other providers

Doctors who aren’t part of ProHealth Medical Group may be involved in the care you receive at a ProHealth hospital. You may receive a separate bill from providers such as:

    • Anesthesiologists
    • Emergency Department doctors
    • Pathologists (doctors who interpret lab tests)
    • Radiologists (doctors who use imaging to diagnose or treat your condition)

Billing processes and policies

Depending on your insurance plan and the reason for your visit, you may need to make a copayment before you see a ProHealth Medical Group provider.

After you receive care, we’ll submit a claim, or bill, to your health insurance provider. You will receive a bill for the amount not covered by your insurance plan.

If you don’t pay your bill – or arrange for financial assistance or a payment plan – your account will be referred to a collection agency. When this happens, you’ll also be charged interest on the amount you owe.

Upcoming events

  • Aug
    11:00 AM - 12:30 PM
    Join us for the opportunity to share and connect with other patients going through similar experiences. This group is a safe place to openly share and receive information and support from others.
  • Aug
    11:30 AM - 12:30 PM
    This class will walk you through using everyday kitchen refuse to create your own garden-ready compost.
  • Aug
    1:00 PM - 3:00 PM
    Ask questions and get support from certified lactation consultants and other parents

Contact us

Call 866-432-7855 or send an email message to our Customer Relations team if you have questions about a ProHealth hospital or physician bill.

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