Medical records

What’s in my medical record?

Your medical record is a summary of your health and health care experiences. It may include information about:

• Allergies
• Doctor’s office visits
• Medications
• Previous and current health conditions
• Previous treatments, including surgeries
• Results of exams and tests
• Vaccination records

Electronic medical record

At ProHealth Care, you and your doctors have access to complete, accurate, up-to-date personal health information through a secure electronic medical record. That means you benefit from safer, better coordinated, more efficient care.

Protecting your privacy

Trust ProHealth to keep your health information private. To see how your medical information may be used or shared, review our Notice of Privacy Practice.

View your record online

View your record online Get instant access to your health information 24/7 when you use ProHealth Care MyChart. MyChart allows you to securely view your medical information and test results online, communicate with your doctor, make appointments, participate in virtual (video) visits and more. If you do not have an account, you can set one up now. Once you have an account, you can request proxy access to view the MyChart account of a family member or person you provide care for.

Request copies of your record

Request paper or electronic copies of your medical record by downloading, completing and submitting an Authorization to Release Protected Health Information [PDF]. (En Español: Autorización Para Dar O Compartir Información Médica [PDF])

Mail or drop the form off at:

Health Information Management – Release of Information
N17 W24100 Riverwood Dr., Suite 200
Waukesha, WI 53188

Or, you can fax the form to 262-928-5756.

If you have questions, please call 262-696-5844.

Fees and delivery options

If you request copies of your medical records, you’ll pay:

• 5 cents per page plus a 90 cents reproduction fee for paper copies.
• Postage (if receiving records by mail).

Requested records are usually ready within one week. You may:

• Have records mailed to you.
• Pick up records during regular business hours (bring a photo ID).

View your records at ProHealth Care

To make an appointment to view your medical records at ProHealth Care’s administrative offices in Pewaukee, call the health information coordinator at 262-696-5856. Records can be viewed by appointment only between 8 a.m. and 4:30 p.m. Monday through Friday.