Medical records

What’s in my medical record?

Your medical record is a summary of your health and health care experiences. It may include information about:

• Allergies
• Doctor’s office visits
• Medications
• Previous and current health conditions
• Previous treatments, including surgeries
• Results of exams and tests
• Vaccination records

Electronic medical record (EMR)

At ProHealth Care, you and your doctors have access to complete, accurate, up-to-date personal health information through a secure electronic medical record (EMR). That means you benefit from safer, better coordinated, more efficient care.

See if your provider participates in our EMR [PDF].

Protecting your privacy

Trust ProHealth to keep your health information private. To see how your medical information may be used or shared, review our health information privacy and security policies.

Get your medical record

You have the right to see your medical record. Choose the method that’s most convenient for you.

View your record online

Get instant access to your health information 24/7 when you use MyChart. MyChart allows you to securely view your medical information online, communicate with your doctor, make appointments and more.

Request copies of your record

Request paper or electronic copies of your medical record by downloading, completing and submitting an Authorization to Release Protected Health Information [PDF]. (En Español: Autorización Para Dar O Compartir Información Médica [PDF])

Mail or drop off the form at:

Health Information Management – Release of Information
N17 W24100 Riverwood Dr., Suite 200
Waukesha, WI 53188

Or, you can fax the form to 262-928-5756.

If you have questions, please call 262-696-5844.

Fees

If you request copies of your medical records, you’ll pay:

• 12 cents per page for up to 100 pages
• $6.50 per X-ray image copy
• Postage (if receiving records by mail)

Delivery options

Requests are usually ready within one week. You may:

• Have records mailed to you.
• Pick up records during regular business hours (bring a photo ID).

Proxy access

Privacy laws prohibit the sharing of medical records. However, if a patient 18 or older grants proxy access to another individual, that individual will be able to view the record.

If your child is age 12-17, parents will be granted partial access to your child’s MyChart record (e.g., appointment scheduling, immunizations). This is in keeping with privacy laws.

If your child is age 14-17, parents may be granted full access to your child’s MyChart record with your teen’s approval and signature below. Approval for access is necessary due to privacy laws.

To request proxy access, complete the MyChart Proxy Access Sign-up Form (PDF) and mail or fax form to:

Health Information Management Identity - Data Integrity
N17 W24100 Riverwood Drive, Suite 200
Waukesha, WI 53188
FAX: (262) 544-9489

View records at ProHealth

To make an appointment to look at your medical records at ProHealth, call the health information coordinator at 262-696-5856.