Mature woman in hospital bed.

Patient rights and responsibilities

Knowing your rights and responsibilities as a ProHealth Care patient can help you make better decisions about your care.

Patient rights

As a patient, you have the right to:

  • Be informed about the care you’ll receive.
  • Be listened to.
  • Be treated with courtesy and respect.
  • Get an up-to-date list of all of your current medications.
  • Get information about your care in your language.
  • Get safe care.
  • Have your pain treated.
  • Know the names of the caregivers who treat you.
  • Know when something goes wrong with your care and receive an honest explanation.
  • Make decisions about your care, including refusing care.

Your right to privacy

Health care providers are required by law keep your health information private. You may need to sign a form if you want them to share information with your family or others. Read our privacy policies.

How do I file a complaint?

Learn about how to share compliments or complaints about your experience at ProHealth Care.

Patient responsibilities

You are an important member of your care team. Take an active role in your care and contribute to a positive experience by:

  • Asking questions about your condition, care or any health-related issues you don’t understand.
  • Being open and honest with your care team.
  • Following the care plan you and your doctor agree to.
  • Making sure you’re taking medications correctly.
  • Paying your bills or asking for financial assistance if you need it.
  • Providing the most thorough medical history you can.
  • Washing your hands to help reduce the risk of infection.

Upcoming events

ONLINE EDUCATION
ProHealth Care offers educational programming and information in formats you can easily access from a mobile device or computer. Depending on the topic, online classes, pre-recorded videos or links to resources may be available.

Advance registration is required for live online classes. A link will be provided so you can log in and test the software before the program begins.

Online formats allow us to safely provide educational opportunities during the pandemic, and allow you to keep learning and investing in your health and well-being.

View our virtual class schedule

Contact us

Share your questions or concerns with members of the ProHealth Care team.

Contact us

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