Patient rights and responsibilities

Patient rights

As a patient, you have the right to:

• Be informed about the care you’ll receive.
• Be listened to.
• Be treated with courtesy and respect.
• Get an up-to-date list of all of your current medications.
• Get information about your care in your language.
• Get safe care.
• Have your pain treated.
• Know the names of the caregivers who treat you.
• Know when something goes wrong with your care and receive an honest explanation.
• Make decisions about your care, including refusing care.

Your right to privacy

Health care providers are required by law keep your health information private. You may need to sign a form if you want them to share information with your family or others. Read our privacy policies.

How do I file a complaint?

Learn about how to share compliments or complaints about your experience at ProHealth Care.

Patient responsibilities

You are an important member of your care team. Take an active role in your care and contribute to a positive experience by:

• Asking questions about your condition, care or any health-related issues you don’t understand.
• Being open and honest with your care team.
• Following the care plan you and your doctor agree to.
• Making sure you’re taking medications correctly.
• Paying your bills or asking for financial assistance if you need it.
• Providing the most thorough medical history you can.
• Washing your hands to help reduce the risk of infection.