Website privacy policy and disclaimer

ProHealth Care's Website Privacy Policy and Disclaimer

ProHealth Care, Inc. and its affiliated entities, including ProHealth Waukesha Memorial Hospital, ProHealth Oconomowoc Memorial Hospital, ProHealth Care Home Care (including hospice services), ProHealth Medical Group clinics and Waukesha Health System (collectively “ProHealth Care”, “we”, or “our”) are committed to safeguarding the information we collect from you and your representatives (“you” or “your”).

This Website Privacy Policy and Disclaimer (“Privacy Policy”) explains how we collect, use, share, and protect your information when you access our websites, and you interact with us through other digital services and electronic communications (“Web Properties”). This Privacy Policy applies to all of ProHealth’s Web Properties and supplements ProHealth Care’s Health Information Privacy Policy.

This Privacy Policy does not apply to information collected or used by any third party, affiliate, or affiliate of a third party, including those that can be accessible via the Website. ProHealth Care encourages you to review the privacy statements of websites to which you choose to link from ProHealth Care so that you can understand how those websites collect, use and share your information. ProHealth Care is not responsible for the privacy statements or other content on websites outside of the ProHealth Care family of Web Properties.

Before accessing, using, or interacting with the Web Properties you should carefully review this Privacy Policy. We may change our Privacy Policy from time to time and encourage you to review it whenever you interact with us.

User consent: By choosing to interact with ProHealth Care, including through our Web Properties and by communicating with us via email, telephone or in person, you consent to the collection and use of information as described in this Privacy Policy and you represent that you are at least 18 years old, or that your representative acting on your behalf is at least 18 years old. If you are under the age of 18, or you or your representative do not consent to the collection, use and/or disclosure of your personal information as set forth in this Privacy Policy, please exit and do not use our Web Properties.

Collection of your personal information

For purposes of this Privacy Policy, unless noted otherwise, when we use the term “personal information,” we mean information that identifies, relates to, describes, references, is reasonably capable of being associated with or could reasonably be linked, directly or indirectly, with a particular person or household (“personal information”). Personal information” does not include: (i) publicly available information from government records or (ii) de-identified or aggregated consumer information.

When interacting with ProHealth Care’s Web Properties, we may collect the following personal information:

• Personally identifiable information, such as your e-mail address, name, home or work address or telephone number.
• Information we need to administer the treatment, billing, and other similar obligations to new or existing patients of ProHealth Care, including your age, date of birth, sex, medical history, as well as sensitive personal information such as your social security number. Some of this information may be considered “protected health information” (PHI) under the Health Information Portability and Accountability Act (HIPAA); our Health Information Privacy Policy provides more information about how we use and protect your PHI.
• Information collected when you register or update an online profile, which may include personal data such as your name and contact details.
• The content of electronic forms you submit via the Website, requesting us to provide information, or to share compliments, concerns, or your story.

We also receive and store certain types of information automatically when you interact with us online or with the Websites. For example, we use:

• Cookies, web beacons, links, and other tracking technologies to gather Information regarding your use and interaction with our website, our email correspondence, third party services and certain other online activities (including sites you visit, your browser type, operating system, and interactions with our content and emails)
• Third Parties, who manage our advertising on other sites, provide us information regarding information you may have provided when interacting with our online advertisements
• Unique Identifiers (such as a universally unique identifier), which we may store (including remotely) on your device persistently and may access, collect, or monitor in order to help you log in and navigate through the Websites
• Data and Mobile Analytics, by use of Google Analytics and similar tools, to collect information about our users’ website usage, performance data, app errors. If you choose to opt-out of Google Analytics, you can install a browser add-on in your browser across all websites (please note that ProHealth is not responsible for the content of external websites)
• Log File Information to learn your IP address, browser type, access times, domain names, operating system, the referring web page(s), pages visited, location, mobile carrier, device information (including IDs), search terms, and cookie information.

How we collect and use your personal information

ProHealth Care and/or our Service Providers collects and stores information that you give us directly through our Web Properties. For example, when you:

• Provide information through your MyChart patient portal;
• Send us a message through our Web Properties;
• Request patient records;
• Subscribe to our email notifications service;
• Pay your bill online;
• Make an online appointment;
• Schedule and/or use a virtual appointment;
• Perform an online check-in;
• Use site-based search functions;
• Complete an online survey.

ProHealth Care may use and process information about you, including personal information, for one or more of the purposes described in this Privacy Policy. For example, ProHealth Care and/or our Service Providers may use information about you to:

• Respond to and manage requests regarding your patient care, including scheduling appointments, processing of payment or bills, billing to your insurance plan, processing patient records, reporting test results, messaging providers, sharing clinic notes and after-visit summaries, prescription refills, and virtual visits;
• Deliver communications, information, or services;
• Provide support to you and other users;
• Register, maintain, and provide notifications to you about your MyChart account;
• Fulfill or meet the reason your information was collected or provided
• Present, optimize, and maintain the security of our Web Properties and their contents, which includes using reCAPTCHA to protect our Website from automated software applications (“bots”);
• Detect and prevent fraud or other crimes;
• Respond to law enforcement requests and as required by applicable law or court order;
• Meet our obligations under HIPAA;
• Research, test, analyze, and improve our Web Properties;
• Allow you to participate in interactive features on our Web Properties;
• Personalize your Web Properties experience and to deliver content and service offerings relevant to you, including targeted offers through our Website, third-party sites, and via email or text message (with your consent, where required by law).

Sharing information with third-parties

ProHealth Care may share or disclose information as provided:

• Within the ProHealth Care family: We may use and share your personal information to run our practice, improve your care, and contact you when necessary.
• Trusted Service Providers: We use certain trusted third-party service providers (“Service Providers”) to help us perform, improve, protect, and promote services on our behalf. This may include processing payments, sending you email or postal mail, providing customer support, responding to web communications, including our online chatbot, providing marketing assessments, collecting donations, event registration, providing analytics information, data hosting for the website, providing cloud-based storage and processing services, giving you access to your medical records (through the MyChart patient portal), scheduling online appointments, accessing and applying for career opportunities, implementing your privacy preferences, providing reCAPTCHA services to protect our website from bots, and other electronic services. These Service Providers only have access to information needed to perform tasks on ProHealth’s behalf in compliance with this Privacy Policy, and they are required to maintain the confidentiality of your information. If any Service Provider needs to access your PHI in order to perform services on behalf of ProHealth, they are Business Associates of ProHealth and have written agreements with us that specifically indicate that they will protect your information in accordance with this Privacy Policy and any applicable state and/or federal data protection laws. ProHealth’s MyChart patient portal is managed by Epic. Please review Epic’s privacy policy here: https://www.epic.com/en-us/privacypolicies/?privacy-policy=mobile-policy-patient.
• Business transfers: If ProHealth Care purchases other businesses or their assets, sell our business assets, or are involved in a bankruptcy, merger, acquisition, reorganization or sale of assets, your information, including any category of personal data collected by ProHealth Care, may be among assets sold or transferred and may be subsequently used by a third-party.
• Lawful requests and safety: ProHealth Care Websites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on ProHealth Care or the site; (b) protect and defend the rights or property of ProHealth Care; (c) act under exigent circumstances to protect the personal safety of users of ProHealth Care, or the public; and (d) meet our obligations under state or federal law including the Department of Health and Human Services.

As explained in our Health Information Privacy Policy, HIPAA Rules permit us to use your PHI for the purpose of payment, treatment, and our health care operations.

Use of pixels

Pixels, web beacons, cookies and other similar tracking technologies (collectively, “online tracking technologies”) may be used on some of our Web Properties, including ProHealth’s website. ProHealth uses pixels to understand user activity (e.g. web pages visited, emails opened, and where a visitor “clicks”) in order to enhance visitors’ website experiences. Some online tracking technologies help us maintain the security of our websites and your account, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.

ProHealth’s patient portal is managed by a third-party Service Provider and does not utilize online tracking technologies, except for the use of necessary cookies required for the application to function.

Occasionally, online visitors may be asked to fill out a survey. A third party, hired by ProHealth Care, might also collect deidentified information about visits to our website. This is primarily accomplished through the use of a technology device, commonly referred to as a web beacon or action tag. The information is used only to make decisions about services or information offered by ProHealth Care.

Communications with you

All emails sent to ProHealth Care via our website are "blind" — ProHealth Care staff are not informed of the email address from which a message originates. You will not be added to our mailing list unless you specifically ask to be. You will not receive emails from us unless we are responding to your email or request, or unless you have specifically asked to have them sent to you.

We may contact you concerning appointments, insurance, billing and payment, treatment, care instructions and other benefits and services. For these purposes, we may use and disclose your health information to communicate with you. We may leave messages at your home or voicemail. We may send you text and email messages at numbers and addresses you give to us.

Information on our website

The information appearing on this website is presented for educational purposes only.

While the information published on this site is believed to be accurate, it is not intended to substitute for professional medical advice. If you have questions or concerns regarding your physical or mental health, please seek assistance from a qualified health care provider. This website does not create any type of provider-patient relationship between you and ProHealth Care.

ProHealth Care offers this website and information without any warranty of any kind, express or implied, and is not liable for this site's accuracy, for mistakes, errors or omissions of any kind, nor for any loss or damage caused by your reliance on information obtained from this site.

All health and medical information provided on our website is written by our staff. Whenever possible, health and medical content is reviewed and approved by our physicians and/or clinical or education staff prior to being published on our website.

The information presented on this site is meant to answer general questions about health. If you have a specific medical condition, please contact your health care provider. Other information presented is also for general purposes only and should just be used only to supplement your knowledge.

Third-party hyperlinks

Hyperlinks to third-party websites are provided as a courtesy for user convenience only. The inclusion of such hyperlinks does not imply endorsement by ProHealth Care of the content or operators of hyperlinked websites. Hyperlinked websites are independent from ProHealth Care and ProHealth Care has no control over their content or operators, nor does it make any representations regarding such websites. ProHealth Care does not represent or warrant that any hyperlink will function. Users of the ProHealth Care Website assume all risks of using hyperlinks to other websites. ProHealth Care and its employees and agents assume no liability for any damages arising out of access to or use of hyperlinks to third-party websites.

Security of your personal information

ProHealth Care respects all of our patients' and website visitors' right to privacy and security and has therefore implemented industry-standard security features on our website.

We realize that you trust us to protect your personal information. We take that trust seriously and maintain physical, electronic and procedural safeguards that are consistent with industry standards, to help protect the privacy, accuracy, and reliability of personal information and to protect it from loss, misuse, unauthorized access, disclosure, acquisition, exfiltration, alteration and destruction. We also take reasonable steps to ensure that our Service Providers protect your information. If ProHealth becomes aware that a Service Provider is using or disclosing information improperly, we will take commercially reasonable steps to end or correct such improper use or disclosure.

While we make every effort to secure and protect the information in our possession, and account for the protection of information provided to our third-party Service Providers through us, no security system is perfect and we cannot promise that information about you will remain secure in all circumstances. Please do your part to help us keep your information secure. You are responsible for maintaining the confidentiality of your password(s) and your Account(s), and for all activities that occur under your Account(s). ProHealth Care specifically reserves the right to terminate your access to your Account(s) and any contract you have with ProHealth Care related to the use of the Website in the event we learn or suspects you have disclosed your Account or password information to an unauthorized third party.

Changes to this statement

ProHealth Care will occasionally update this Privacy Policy to reflect company and customer feedback. ProHealth Care encourages you to periodically review this Privacy Policy to be informed of how ProHealth Care is protecting your information.

Contact information

ProHealth Care welcomes your comments regarding this Privacy Policy. If you believe that ProHealth Care has not adhered to this Privacy Policy, please visit ProHealthCare.org/ContactUs or call the compliance hotline at 262-928-2415.